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Head of IP Support Services

Head of IP Support Services

Mewburn Ellis would like to appoint a Head of IP Support Services, who will be responsible for providing exceptional service to their clients and support to their attorneys. The role is new and will join the senior management team, reporting to the Chief Financial & Operating Officer.  It is a senior, professional role in the business:  working closely with the firm’s Management Committee and its Partners.     

Initially, the role will be responsible for the existing Records (Renewals and EPGs) and Client Services teams (currently 16 staff).  However, Mewburn Ellis is embarking on a major, strategic project to transform the way their attorneys work and how they service clients.  The creation of an IP Support Services team is a key enabler of the project.  As such, the scope of the role will expand to take on additional responsibilities such as client reporting, filing, document management and billing.  The team is expected to grow to include paralegals, administrators, as well as specialist formalities staff.  

Main Tasks and Responsibilities

  • Managing the existing Records and Client Services teams, ensuring an excellent and trusted service to clients and attorneys.
  • Embedding a service culture and maintaining a level of continuous improvement.
  • Responding to requests and resolving queries from clients and attorneys.
  • Managing and motivating staff across multiple locations, including supervising their priorities and workload; managing performance; and all development and coaching.
  • Ensuring deadlines are met and case information is accurately recorded.
  • Managing the budget and financial performance of the team.
  • Working closely with other support functions, especially Finance and IT, to provide an integrated service to attorneys and their teams.
  • Supporting the firm’s implementation of new Records and Document Management Systems.
  • Maintaining a regular presence in all offices, including managing local teams and liaising with Partners and attorneys.
  • Reviewing and improving existing processes and structures, implementing changes to improve service and increase efficiency.
  • Working as a key member of the transformation project, and establishing the capacity and capability to take on additional tasks, services and responsibilities.
  • Anticipating and responding to regulatory, legislative and market developments.

Skills and experience

  • IP experience with a good understanding of Records and Renewals.
  • Ideally, experience of operational management and/or managing client services.
  • Inspirational leader and excellent communicator.
  • Track record of initiating and implementing change and process improvement.
  • Impact, credibility and gravitas at Board level.
  • Ability to influence at a Partner level with a flexible range of negotiating skills.

The Firm

Mewburn Ellis LLP is a leading European firm of Intellectual Property specialists.  They provide commercially focused, creative advice on obtaining, enforcing and exploiting Intellectual Property rights including patents, trade marks and designs to a wide range of clients who enjoy our straight forward approach and flexible working practices. Their qualified patent and trade mark attorneys, along with their legal services teams, assist their clients across the entire range of IP services. 

Salary: Excellent
Location: Bristol, although London may also be considered
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Part Qualified Patent Attorney Engineering and/or Electronics

Highly flexible firm will consider candidates with as little as a year’s experience up to and including newly qualified attorneys.  The environment is very collaborative and they are keen to help people develop a well-rounded career.  What this entails will include being given your own budget to develop your own client initiatives, the chance to work with large direct clients who are household names and balanced responsibilities between drafting, prosecution and providing strategic IP advice.

The firm has a policy of ‘continual pay review’ which means that every quarter there is an opportunity to increase your earning level based on how you’re doing in the job.  In addition, they very much encourage a healthy work life balance ensuring that their attorneys do what needs to be done but go home at a reasonable time.

The position will suit attorneys who want to be more involved with their clients, be listened to not only by their peers but also their supervisors and enjoy a terrific range of work.  Given the nature of the practice there is flexibility on the technical background that can be accommodated so both a mechanical engineering background or one that leans much more towards electronics and software could work very well. 

Salary: Aggressively Competitive
Location: Midlands
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Finalist – 3 Years’ PQE, Physics

Enjoy an extremely broad client base and handle innovative technologies originating from a range of fields, including mechanical, electronics and medical devices. The firm adopts a modern approach and has witnessed steady growth over recent years, and is looking to bring on an additional attorney as a result of this ongoing success.

Clients range from local inventors and entrepreneurs to SMEs and multinationals, with direct client work in the UK, Europe and further afield. You will have access to a much more varied work portfolio than is normally expected, with endless drafting and prosecution supplemented with more commercial and management focused responsibilities.

The team is smaller than your typical large private practice, allowing for a family friendly work environment and the opportunity for you to collaborate and learn from attorneys at all levels. 

Salary: Market Competitive
Location: Midlands
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Recently Qualified Chemist

A small yet strategically minded practice in the Midlands requires a recently qualified attorney to help manage their current work load, as well as adding to their portfolio with additional clients across the chemical and pharmaceutical fields. The practice handles a diverse range of technologies, including new chemical entities; formulations; polymorphs; drug delivery devices; and new medical uses, and works with small local start-ups, SMEs and large pharmaceuticals both in the UK and in Europe. 

You will be responsible for the full lifecycle of your clients' IP from initial IP capture and invention harvesting, drafting and prosecution, through to all ongoing portfolio management and handling any contentious matters that may occur. The firm is known for their commerical edge, and so you will also be required to provide pragmatic advice that exploits the true value of your clients' IP and identify areas which can be further developed and protected over time.

The close knit nature of the team will ensure you have ongoing and individually tailored support and training, and the career prospects and earning potential is excellent. 

Salary: Market Competitive
Location: Midlands
 
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